Senior Research Operations Program Manager
OktaSecure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Position Description:
As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close collaboration across research, design, product and engineering teams, you will programmatically manage cross-functional teams’ research needs. You will proactively build and manage the operations for a research beta program, collaborating with other cross functional functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices.
In this role, you’ll get to:
- Lead research operations and panel management for beta programming
- Work collaboratively across multiple teams to empower Okta staff to carry out impactful research
- Help manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projects
- Develop and maintain research documentation, templates and other informational resources for research methods, procedures and techniques
- Develop internal activities that help cultivate Okta’s broader user research culture and community
- Help teams access relevant knowledge through reviews of past research
- Support cross-functional team members to analyze, share, and store their findings and insights
- Grow your colleagues’ research skills and competencies through training workshops, presentations and documentation
- Conduct primary research with both Okta staff and potentially customers to inform the improvement of user research operations
- Ensure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customers
- Ensure compliance with ethical research standards as well as privacy policies and regulations
- Contribute to the continuing improvement of our research systems, such as our participant panel and research repository
- Manage and maintain a database of existing and pro
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