Senior Sales Strategy and Operations Analyst

Remote (USA)Remote 3w ago

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.

Key Responsibilities

Operational Support & Execution

Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
Serve as a strategic business partner to the AVP of Commercial Sales
Serve as primary point of contact for commercial teams on operational needs and process questions
Support weekly/monthly forecasting processes and pipeline reviews

Process Design & Scalability

Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
Identify operational inefficiencies and design solutions to improve team productivity
Partner with Finance, IT and other peers on cross functional projects
Document and maintain standard operating procedures for commercial sales operations

Data & Analytics

Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, cus

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