Senior Security Engineering Manager
IntercomFin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
The Security Engineering Group ensures that Fin's R&D ships secure software and that the development environments that engineering teams operate in to do so remains safe. Become the Engineering Manager of the Application Security team and join the globally distributed Information Security group, overseeing the security and trust of Fin for 25,000+ businesses through defining and holding the bar for the security of our product.
What will I be doing?
As the Engineering Manager of multi-disciplinary security engineering team you will:
- Own the security of Fin's engineering Software Development Lifecycle, providing security controls and guardrails to enable our engineering teams to move fast, while developing a secure application.
- Drive the execution of security assessments of product features, partnering with our engineering teams to identify security issues and drive their mitigation.
- Own product security features, helping our customers to maintain a healthy security posture in their use of the Fin product.
- Manage security incidents at Fin, leading investigations and identifying improvements which reduce the risk of repeat incidents.
- Partner with key stakeholders across our Infosec and engineering teams to define & realize our security vision, strategy & roadmaps for the Fin product.
- Manage a globally distributed team of product and security engineers to create a collaborative team culture that achieves high levels of productivity, performance and reliability.
- Help to shape and evolve our engineering culture by contr