Senior Staff UX Writer
AirbnbAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.
The Difference You Will Make
You'll join a foundational team exploring the ways Airbnb can foster guests' and hosts' relationships to the people that matter to them, on the platform and out in the world. You’ll help design new features that let people connect meaningfully with other travelers–to share advice, inspire each other, and plan more great trips together. Ideally, you love ambiguous problem spaces and thinking through complex interactive ecosystems.
A Typical Day
- Write clear and concise copy across multiple product touch-points
- Drive strategy and UX Writing deliverables across multiple highly complex projects
- Develop inspiring, strategic ideas based on product requirements, data, and/or research
- Consider what language and design patterns best serve the UX
- Present content and design work to Design Directors, executives, or other stakeholders on your projects
- Drive consensus with stakeholders and/or partners on content recommendations
- Manage copy deadlines and deliver detailed copy across multiple projects
- Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work
- Regularly join writing team crits to provide structured feedback and help sharpen the work of your teammates
Your Expertise
- 12+ years of experience in UX writing, content design, or content strategy
- Proven ability to lead content/copy work from concept to detailed design
- Experience working with and presenting to executive teams
- Experience writing cont
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