Senior Vice President, Customer Solutions

Bellevue, Washington; Chicago, Illinois; New York, New York; San Francisco, California; Washington, DCOn-site 5d ago

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the Role

The Senior Vice President of Customer Solutions will lead our esteemed team of Solution Engineers, Field CTOs, Architects and Specialists as an integral pillar of our Go To Market team to generate global growth. Responsibilities will be to build and grow a global world-class team to exceed revenue growth targets, and to define and execute the strategy evolving the organization to attain Okta’s ambitious long-term mission.

As the SVP of Customer Solutions you will interact with and act as an executive sponsor with customer executives, ensuring Okta continues to exceed customer expectations. You will work with cross-functional teams and the broader GTM ecosystem to drive the Okta product roadmap via industry trends, customer challenges, technical evolutions, and business changes.

Key Responsibilities

Lead, organize and grow a world-class team by partnering with stakeholders and the cross-functional ecosystems to exceed Okta’s short and long-term targets.
Develop and foster a high performance culture of inclusion, development, and career growth within each theater (AMER, EMEA, APAC)
Continue to evolve the organization where analysis of situations or data requires an in-depth knowledge of the company, customers, products, and solutions
Develop a strategy to retain, attract, and grow the Presales team at all levels, in each theater
Oversee and cultivate Presales Enablement, fostering the broader ecosystem of our partnership organization and Okta’s Partners
Represent the company in various technical PR activities and be a technical face of Okta in theater
Provide an escalation point and process for pre-sales and post-sales technical issues that arise in the theater
Lead development, continuous improvement, and maintenance of our tools, processes and technical environments
Responsible for $100M+ global budget, ensuring the teams’ ability to meet customer needs in the most productive way possible