Service Coordinator (Swing Shift)

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee.

Reporting to the Operations Manager, AV Deployment, Flexdrive is seeking a decisive Service Coordinator to manage the service workflow and technician efficiency for our 24/7 AV operations. This critical role is fundamentally responsible for overseeing the complete repair lifecycle, from the initial intake of a vehicle requiring service through to its final release back into the active fleet. The primary objective is to maintain an optimal service throughput, ensuring that technicians are fully supported with the necessary work assignments, comprehensive vehicle information, and the correct parts inventory to minimize vehicle downtime and uphold the high availability standards required for an autonomous fleet. The Service Coordinator acts as the central hub for all vehicle maintenance and repair logistics, directly impacting the operational efficiency and reliability of Flexdrive’s AV deployment.

This position offers unique exposure to cutting-edge AV technology and supply chain management in a highly regulated environment. The role requires someone who can balance operational efficiency with uncompromising security standards, provide 24/7 support coverage, and maintain perfect inventory accuracy. If you excel at detailed inventory management and thrive in mission-critical operations, we encourage you to apply.

Work Schedule & Shift Availability

• Day Window Shift Pattern
  • This role supports 24/7 AV depot operations and requires availability to work day shifts, with hours scheduled between 6:30 AM - 9:30 PM. Specific shift times and schedules will be determined based on operational needs and business requirements.

Responsibilities:

• Work Order Management & Service Coordination:
  • Repair Order Processing: Initiate work orders based on vehicle diagnostics, inspection findings, and automated a