Service Operations Manager
LangateRole: Service Operations Manager
Department: Service Delivery
Reports To: CEO
Location: Remote, Global
Term: Permanent Full-Time
Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off
Company Overview
Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other Healthcare IT companies for over 25 years.
Our Mission is to deliver the best digital workplace experience for people to work better together securely with technology while balancing productivity and security.
Our Vision is to build a future where people are connected, resourceful and leveraging technology to realize their potential. A bright future of growth and evolution where everyone can imagine more, achieve more and be more. A future where technology creates limitless opportunities for the global economy, organizations, and individuals.
Our Core Values
Intentional Growth
Thoughtful Execution
Integrity Above All Else
Position Overview:
As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives.
Position Responsibilities
Team Leadership:
Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration.
Process Development:
Build and optimize service operations processes to enhance service delivery.
Daily Coo
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