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Software Engineer - Customer Experience
Okta Warsaw, PolandOn-site 4d ago
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
What you'll be doing
- Design, build, and evolve intelligent customer experience solutions that integrate Salesforce CRM with AWS services and modern generative AI capabilities.
- Develop AI-powered experiences using Amazon Bedrock, LangChain, and modern LLM integration patterns to create context-aware, scalable, and customer-facing solutions.
- Build robust backend services and integrations to support customer workflows, including LLM orchestration, prompt workflows, RAG pipelines, and other generative AI features.
- Design and deliver complex customer experience initiatives from technical discovery through production deployment, ensuring scalability, reliability, and maintainability.
- Develop and refine prompt engineering strategies, grounding approaches, and AI interaction patterns that improve the quality, relevance, and safety of customer-facing AI experiences.
- Design and implement resilient APIs, event-driven integrations, and backend services that connect Salesforce, AWS platforms, internal systems, and external applications.
- Drive engineering excellence through strong CI/CD practices, using GitHub, Gearset, and deployment automation to support reliable and efficient releases.
- Champion observability, operational excellence, and production support practices to ensure enterprise-grade reliability, performance, and supportability of customer-facing systems and AI services.
- Participate in technical decision-making across architecture, integration design, AI/ML tooling, scalability, security, and long-term platform evolution.
- Partner closely with product managers, designers, architects, security, data, and infrastructure teams to ensure solutions are aligned, secure, reliable, and enterprise-ready.
- Collaborate effectively in a Scrum-based Agile environment, using Jira and Confluence to drive execution, document decisions, and maintain delivery transparency.
- Evaluate emerging AI/ML technologies, frameworks, and engineering patterns, and apply them pragmatically to improve customer experience and operat