Solutions Architect

Remote - United StatesRemote 2w ago

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutions Architect to accelerate technical success and product adoption. You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation. Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success.

As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments. We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams.

THE ROLE WILL CONSIST OF:

Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes
Link business processes with product technical solutions
Execute delivery methodology to drive projects to completion on time and on budget
Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
Prototype and catalog new solutions to fit business pain points
Consult on architecture, indexing, searching, and UI best practices
Expand relationship and product usage within the enterprise segment
Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables