Sr. Support Engineer, EBS
Rimini StreetAbout Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Sr. Support Engineer, EBS. This role reports to the Sr. Director, Oracle Delivery and is eligible for remote work from a home office located in the US.
Position Summary
The role of the Senior EBS Support Engineer is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Senior EBS Support Engineer requires expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.
Essential Duties & Responsibilities
- Collaborate with business stakeholders to gather and analyze requirements related to supply chain planning.
- Configure and customize Oracle ASCP modules to meet business needs.
- Lead the design and implementation of Oracle ASCP solutions, including data migration and integration with other systems.
- Provide support and troubleshooting for Oracle ASCP issues, including resolving system defects and performance tuning.
- Work closely with cross-functional teams to ensure successful delivery of projects within scope, budget, and timeline.
- Participate in system testing, including unit testing, integration testing, and user acceptance testing
- Strong understanding of supply chain management principles and processes.
- Experience with Oracle ASCP, including configuration, data migration, and troubleshooting.
- Proficiency in Oracle EBS (E-Business Suite) and its supply chain modules.
- Excellent communication, interpersonal, and
