Staff Product Operations Manager

P-1558

We are looking for a strong Support Operations Leader, who will serve as the operational leader and strategic partner for the Bangalore support team. You will own critical support operations workflows and rhythms, strengthen coverage across priority support motions, and partner closely with cross-functional teams to improve how support operates at scale.

An ideal candidate for this role will be a hands-on operational leader with a strong product operations mindset. The candidate will own core support operations rhythms, including shift scheduling, coverage planning, workflow clarity, and operating cadences, while driving cross-functional alignment across Support, Product, Engineering, and R&D Ops to improve team effectiveness and close operational gaps.

This person should be comfortable organizing ambiguity, bringing structure to fast-moving environments, and translating strategy into clear execution. They will act as the trusted day-to-day partner for the support team, help bridge communication and execution gaps across regions, and drive process maturity that measurably improves support readiness and team effectiveness.

The impact you will have:

• Own support shift scheduling and coverage planning to ensure the Bangalore team has consistent, effective operational support across priority workflows
• Identify, prioritize, and close support coverage gaps across teams, regions, and operating hours, and drive clear action plans with leadership
• Act as the day-to-day operational leader and partner for the Bangalore support team, helping translate team priorities into execution
• Establish, scale, and continuously improve core support processes, operating cadences, and team workflows
• Partner closely with Support, Product, Engineering, and R&D Ops to drive cross-functional alignment on support workflows, role clarity, playbooks, and execution priorities
• Organize and drive key operational workstreams for the team, anticipating roadblocks, tracking dependencies, and keeping work moving through ambiguity
• Use AI tools (Claude Code, Glean, Databricks AI assistants, ChatGPT) every day to scale your own throughput - briefing prep, ticket triage, draft comms, root cause exploration, repetitive ops workflows
• Surface recurring operational friction and support pain points, then work cross-functionally to drive durable fixes instead of one-off workarounds
• Help bridge communication, decision-making, and execution gaps between the Bangalore support team and partner teams in other regions
• Bring a strong product operations lens to support operations by combining proce