Supervisor Field Services
Verra MobilityThe Field Service Supervisor – California is responsible for leading and supporting a team of Verra direct Field Service Technicians and third-party service partners to maintain and service photo enforcement systems across the state of California. This role ensures high system uptime, compliance with service level agreements (SLAs), and strict adherence to California prevailing wage requirements.
The Supervisor partners closely with the Senior Operations Manager, Field Services, internal and external construction partners, Project Management, and third-party vendors to deliver safe, compliant, and efficient field operations while driving continuous improvement in cost, quality, and performance.
Essential Duties and Responsibilities:
· Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards.
· Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation.
· Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements.
· Monitor technician performance using established KPIs and provide coaching and corrective action as needed.
· Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries.
· Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements.
· Review work orders and service documentation to ensure accuracy, completeness, and timeliness.
· Support labor planning, forecasting, and cost-control activities.
· Participate in audits related to prevailing wage, safety, and service compliance.
· Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality.
Required Knowledge, Skills & Abilities:
· HIgh School Diplomat
· 3+ years of experience in field services, operations, or technical support environments.
· 1+ year of experience supervising field employees or contractors.
· Working knowledge of California prevailing wage laws and compliance requirements.
· Strong organizational and time-management skills with the ability to manage multiple priorities.
· Ability to analyze operational data and make informed decisions.
· Excellent verbal and written communication skills.
Preferred Knowledge, Skills & Abilities:
· BS/BA degree
· Experience supporting government or public-sector contracts.
· Experience with certified payroll or prevailing wage audits.
· Lean, Six Sigma, or continuous improvement training.
· Experience suervising third-party service providers.
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