Supervisory IT Program Manager
Commander, Navy Installations CommandThe incumbent of this position serves as the "mwrma" system administrator which spans the 14 installations in Mid-Atlantic region and is responsible for but not limited to: configuration, troubleshooting, customer assistance, and training for NAF Management Information System (MIS), Point of Sale (POS), Catering System, Child and Youth Management System (CYMS), Business Systems, and Wireless Fidelity (WiFi), as well as leads limited command and control (NMCI/Telephony) support efforts.ManagementResponsibilities comprise 70% of incumbent's time and include but are not limited to: Defines the strategic direction of
NAF FFR
information systems (IS), telecommunications, video and data systems and operations in support of Department of Defense (DoD), Department of Navy (DON) and Commander, Navy Installations Command (CNIC) strategy. Provides management and operational support, supervisory oversight, administrative control, and coordination of the MIS program at all
FFR NAF
activities. Provides advice and guidance on all matters pertaining to
NAF MIS
and cybersecurity with various echelons of NRMA Region leadership, Region and Installation FFR program directors/managers, and installation commanders. Leads and guides the implementation and maintenance of
CNIC NAF
Point of Sale (POS) and operational support systems. Ensures all operational support activities and staff are knowledgeable and familiar with the systems front line mechanisms and software programs. Reviews all computerized and manual systems; information processing equipment and software for acquisition, storage and retrieval; and definition of the strategic direction of all information processing and communication systems and operations. Directs the information and data integrity for
NRMA NAF
programs. This includes technical service calls, projects scheduling, help desk operations, communication networks, procedure and policy development, evaluating performance of existing systems, recommending new systems and services, and effective computer systems operations. Ensures strategic planning in all aspects of technology implementation; creates and maintains a service oriented environment; builds and manages diverse technology infrastructures including client server hardware and software architecture, technical services management, 24-hour server operations, network monitoring, 24-hour internet availability, disaster recovery, application software acquisition and implementation, NMCI compliance, change management, and help desk operations. Provides management oversight for FFR Purchase Card Industry and FFR Business network contracts. Represents NRMA in development of
FFR IT
policy, standards and practices as a voting member of the
CNIC FFR IT
Working Group (FFR ITWG). Performs hardware and software installs, upgrades and patches. Works closely with vendors, program managers, N6 staff, and users to resolve issues and ensure successful project implementations. Travels to different duty sites from
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