Supervisory IT Specialist (Branch Manager)

This position is located in the Government Accountability Office. As a Supervisory IT Specialist (Branch Manager), within the Information Systems and Technology Services (ISTS), Enterprise Infrastructure Division (EID); you will be responsible for effectively managing assigned resources (i.e. budget, people, contractors, space, equipment), and you will be the first level supervisor to a staff of professional/technical employees.As a Supervisory IT Specialist (Branch Manager), MS-2210-1, your typical work assignments may include the following: Establishes and improve processes and service level objectives and expectations that assure any issues are resolved and user concerns are addressed consistently with defined experience/service level expectations. Engages customers and users of IT services and products; ensures that services are performing and meet user expectations. Leads organizational responses to customer service needs for IT technologies and to optimize technologies to increase efficiency. Coordinates and maintains effective external communications with the customers, within ISTS and internal communications with the ISTS Directors and other GAO senior level managers. Serves as a Designated Performance Manager (DPM) responsible for supervising, evaluating and documenting work performance of assigned staff. Hears and resolves employee complaints, recommends disciplinary measures such as warnings and reprimands. Serves as a Contracting Officer's Representative (COR) for IT contracts and oversees CORs within the branch. This includes but is not limited to market research, acquisition strategy and planning, acquisition package development and submission, source selection, and contract management. Serves as an Agile lead overseeing the various phases of product or service development, delivery and maintenance within the organization following the Scaled Agile Framework (SAFe). Directing organizational efforts related to the division; works independently conducting the majority of daily operations, identifying and raising to management risks and/or highly technical issues that could have significant impact on agency IT resources and personnel.