Support Engineer
RobinhoodJoin us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable technology support across offices and distributed teams. The team reduces technical friction through responsive support, clear processes, and reliable onsite experiences. The team partners closely with Workplace, Customer Experience, Corporate Engineering, Corporate Applications, Corporate Security, and Learning & Development teams to support employee productivity. This role will help improve the technology experience for employees in Westlake and across Robinhood!
As a Support Engineer, you will serve as the primary onsite technology support partner for Robinhood’s Westlake office. You will support daily ticket delivery, troubleshoot MacOS, Windows, iOS, Android, AV, SaaS, MDM, VPN, and access-related issues, and help employees get the most from the tools they use every day. You will also contribute to process improvements, knowledge management, and AI-enabled support workflows that reduce repeat issues and improve resolution quality. This role is a strong fit for someone who enjoys direct employee support, clear documentation, and close partnership with a distributed technical team.
This role is based in our Westlake, TX office, with in-person attendance expected 5 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you’ll do
- Provide Tier 1 and Tier 2 support for Robinhood employees, including queue triage, troubleshooting, onboarding, offboarding, and onsite technology support.
Listed via
Greenhouse
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