Support Operations Program Manager (SaaS) REMOTE
TCWGlobalSupport Operations Program Manager (SaaS) Remote
Location: Remote
Pay: $42/hr + Benefits (Medical, Dental, Vision)
Duration: 12-month contract (potential for extension)
Schedule: Full-time, Monday–Friday
**Please note: This role requires 2–7 years of direct experience in Support Operations within a SaaS company; including ownership of support process improvements, cross-functional projects, and operational workflows. Must have experience as a Program Manager / end to end Customer Support.
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About the Company
Founded in 2012 by two Stanford University professors, our client’s mission is to provide anyone, anywhere access to world-class learning. Today, the company is a leading global online learning platform serving millions of learners and thousands of institutions worldwide.
