SUPV IT SPECIALIST (CUSTSPT)
Defense Information Systems AgencyThis position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the SUPERVISION / MANAGEMENT Work Category at the SENIOR Work Level within the CES Occupational Structure. It is located in the
DISA J6/C4 ENTERPRISE
DIRECTORATE,
ENTRPRISE OF OFF/GLOBAL SUP
DIV-IT. .Serves as a Section Chief directing and supervising employees highly skilled in customer support. As Section Chief the incumbent is responsible for the overall management of functions and staff.As Section Chief the incumbent is required to support the planning, and delivery of customer support services, including troubleshooting, customer assistance, and or training, in response customerrequirements.Theseduties include planning, directing, reviewing and coordinating the efforts of work operations.Manages and directs accomplishment of highly critical mission and functions of the organization supported. Continually keeps abreast of "state-of-the-art" advanced technology.Studies appropriate journals, participates in computer users technical seminars, maintains contacts with vendor personnel, and takes other actions as appropriate to maintain up-to-date knowledge in the field.Serves as a technical information source both within and outside the command.
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