Technical Customer Success Manager
Defense UnicornsTravel Expectations/Requirements: 10%-25%
Role Description:
At Defense Unicorns, we don't do average. We build software for high-stakes environments, and our customers need more than a check-in-once-a-quarter CSM — they need a technical partner who can go deep, move fast, and keep calm when things get hard. You'll be embedded with customers, helping them get real value from our platform, partnering with our engineers when things get exciting, and making sure every account you own is set up to grow. Technical enough to hold your own in the weeds, strategic enough to run an executive review. If that sounds like your kind of work, you'll fit right in with our team of Unicorns.
Responsibilities:
As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform. You will act as a strategic advisor together with our engineers, helping customers navigate their platform and requirements while solving any roadblocks they encounter. By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership.
Mission & Account Ownership:
- Serve as the primary post-sales success lead for assigned commercial accounts
- Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
- Develop and execute outcome-aligned success plans for our customers
- Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
- Proactively identify adoption gaps, risks, and expansion opportunities
Technical Advisory & Enablement:
- Assist customers on Kubernetes-based platform architecture questions
- Guide customers through secure software delivery principles and complex deployment requirements
- Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
- Troubleshoot complex deployment challenges in partnership with Engineering
- Articulate customer requirements related to compliance, security, and regulatory frameworks
Growth & Expansion:
- Identify renewal & expansion opportunities across our customer base
- Drive deeper platform adoption across development teams
Success Metrics:
- Platform adoption across customer accounts
- Renewal and expansion within assigned accounts
- Time-to-operational capability
- Customer health and satisfaction
- Successful platform deployments and time-to-value
The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on t
Opens the company's application page
Listed via
Jobicy
jobicy.com
Similar roles
Design & Tech
Related reads from TCHNX
Why Do AI-Generated Algorithmic Interfaces Feel Wrong?
AI-optimized interfaces may be mathematically efficient, but they often violate the psychological principles humans expect. I examine why algorithmic design creates friction, even when the data suggests it shouldn't.
Why AI Design Tools Are Quietly Replacing Junior Designers and What Actually Comes Next
AI tools promise efficiency, but London studios are discovering an unexpected paradox: automation creates new bottlenecks requiring precisely the expertise being eliminated. We investigate what's actually happening to entry-level design work.
How Passive Data Collection is Reshaping UX Research
As users grow weary of surveys and interviews, researchers are turning to ambient behavioural signals from keystroke dynamics to micro-interactions to understand product experience without asking a single question.