Technicien IT L1/L2
DarestDescription du poste La mission consistera à : Réceptionner, qualifier et affecter les incidents/demandes des utilisateurs, via téléphone, mail ou notre outil de ticketing Établir un diagnostic basé sur les incidents rapportés par les utilisateurs Fournir un premier niveau de résolution Fournir un diagnostic avant escalade vers les autres niveaux Tenir informer les utilisateurs sur l’état d’avancement de leurs tickets (GNS) Supporter les utilisateurs dans différentes situations et dans la major…
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