Telecommunications Equipment Operator

Employee will be assigned to the Centralized Attendant Center, VA Medical Center Madison, WI, providing comprehensive telephone telecommunications support.***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***Duties include, but may not be limited to the following: Performs telecommunications support assignments using customer service to recognize and route patient and other inquiries correctly. Provides information of a routine nature and receives and directs callers to the appropriate area. Provides general telephone and referral services to callers. Interviews incoming callers and routes calls to the proper destination. Operates the call distribution telephone system to receive and connect incoming and outgoing calls utilizing computerized equipment and telecommunications software. Provides customer service for difficult calls requiring personal involvement, including threatening, abusive, or distraught callers. Maintains a record of toll and long-distance calls. Operates the internal and external paging system. Maintains manuals, telephone files, and directories. Performs file maintenance by updating computerized telephone files and telephone directories. Sets up, operates, and monitors computer systems and peripheral equipment. Assists in training other personnel in the proper use and maintenance of computer and telecommunications equipment. Performs other related duties as assigned.Work Schedule: Monday - Friday, 8:00am - 4:30pm with rotating weekends and holidays. Recruitment & Relocation Incentives: Not authorized