Vendor Manager

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role: 

A Vendor Manager at Roofstock is pivotal in fostering mutually beneficial relationships with third-party maintenance vendors across our portfolio of single-family homes. Our Vendor Managers are responsible for building and managing a robust vendor network that aligns with our demands for Repairs and Maintenance (R&M), Turn, and Renovation services. In addition to overseeing operational needs, the Vendor Manager will focus on optimizing performance against Key Performance Indicators (KPIs) and ensuring adherence to Service Level Agreements (SLAs). This role requires a strategic and data-driven individual with a strong background in vendor relationship management.

Responsibilities:

• Creating and nurturing mutually beneficial relationships with third-party maintenance vendors
• Building and managing a vendor network that meets R&M, Turn, and Renovation demand and operational needs
• Driving vendor performance against established KPIs and ensuring adherence to SLAs
• Driving product adoption of the vendor portal
• Utilizing reporting and analytics to make data-driven decisions that enhance operational effectiveness
• Conducting market visits to review vendor quality, build rapport, and vet potential new vendors
• Delivering and reviewing vendor performance feedback to the vendor network on a monthly and quarterly basis
• Identifying sourcing gaps, prioritizing needs, and recruiting vendors
• Negotiating and establishing set pricing structures to optimize cost management.
• Serving as the vendor's voice to internal Roofsters, ensuring effective communication and collaboration.
• Providing support to the internal operations team, demonstrating adaptability in addressing operational