Vice President, Global Field Operations

The Opportunity

We are seeking a Vice President, Global Field Operations who is the core operational partner to our CRO organization. This pivotal leadership role will be responsible for defining, aligning, and executing the operational strategy across our GTM organization, driving scalability, efficiency, and predictability in our revenue engine.

Reporting directly to the SVP of GTM Strategy and Operations, the VP of Global Field Operations will be instrumental in ensuring our global Sales, Pre-Sales, XDR/BDR, Partner, and Customer Success/Professional Services teams have the cadences, processes, data, insights and systems needed to deliver growth. This leader will manage and inspire a high-performing operations team, fostering a culture of operational excellence and data-driven decision-making.

What You'll Be Doing

• Serve as the trusted advisor and operational partner to the CRO and other GTM leadership, translating strategic goals into actionable operational plans.
• Own key workstreams in the annual and planning process, including territory design, quota setting and headcount planning, incentive Design feedback and Fiscal Year cutover communications.
• Develop and manage the GTM Operations roadmap, prioritizing initiatives that maximize sales productivity, pipeline generation, and customer retention.
• Oversee and optimize the end-to-end GTM process, identifying and implementing improvements to drive efficiency and reduce friction across the customer lifecycle.
• Lead the teams responsible for GTM Operations; Sales Operations, Partner Operations, XDR Operations, and Customer Success/Professional Services Operations, ensuring seamless integration and alignment.
• Partner with Finance and GTM leadership to manage the forecasting process, ensuring rigor, accuracy, and predictability.
• Establish, monitor, and manage the key GTM metrics and dashboards used by the executive team and functional leaders.
• Provide insights into business performance, identifying t