Web Producer, CMS Publishing
AnthropicAbout Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
The web operations team is part of Anthropic's Creative Studio — the in-house team responsible for brand expression across Anthropic and Claude. We're responsible for how content gets built, published, and maintained across anthropic.com and claude.com, and we care deeply about quality, consistency, and getting things right.
We're looking for a Web Producer to join us in a hybrid production and content role, working at the intersection of editorial precision, web craft, and operational coordination. You'll be a trusted partner to content teams across the company, helping them navigate the publishing process, execute content updates, and build out pages that meet our quality bar. You'll also play a key role in keeping our web operations running smoothly by triaging incoming requests, coordinating smaller projects, and supporting launches with careful QA. You won't just execute tasks — you'll help improve the publishing experience for everyone who depends on it.
Key responsibilities
- Build and publish content across our CMS platforms, including assembling templated pages and maintaining content collections with accuracy and consistency
- Own the web intake queue by triaging requests from partners, setting clear expectations on scope and timing, and keeping work moving
- Perform thorough QA across staging and production environments before content goes live, catching errors in copy, formatting, links, and rendering
- Support web launches and campaigns by coordinating content publishing across relevant surfaces and flagging risks before they become problems
- Partner with marketers and content teams to help them work effectively within our web infrastructure — answering questions, providing guidance, and reducing friction in their publishing experience
- Develop and maintain documentation and training resources that help partners publish confidently and independently
- Collaborate with design engineers and the broader web team to ensure content is implemented correctly and templates are used as intended
- Maintain the governance and training around publishing access and guidelines
- Identify patterns in recurring requests or issues and surface opportun
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