Working Student - Customer Service Process Documentation (m/f/d)
FlixAt Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
Flix is reshaping how customers get help, moving towards AI-driven resolution across every channel, language, and market. Before a process can be automated, someone has to understand it, write it down, and get it confirmed - completely, precisely, and in a form an engineer can build from. That someone is you.
As Working Student in the Customer Service Automation Centre of Excellence, you are the front end of our automation pipeline: you talk to the people who run our Customer Service processes today, document how things actually work (not how the slide says they work), and validate every rule and exception until it is build-ready. The quality of your documentation directly determines how fast we automate.
This position is part-time (20 hours per week), based in our Berlin office (hybrid model).
About the Role
- Process discovery: interview Customer Service agents, team leads, and process owners to capture how refund and service processes really run day to day, including the exceptions and workarounds nobody wrote down
- Documentation: turn what you learn into standardized, concise process documents – trigger, steps, decision rules, systems touched, exceptions,
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