Client Success Manager
BreezewayBreezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.
What We’re Looking For
Breezeway is hiring a Client Success Manager to serve as the primary resource and partner for our clients. This is a remote role that requires availability during Eastern Time business hours. As a trusted advisor, you will own the business relationship post-implementation and leverage a thorough knowledge of our product and a deep understanding of each client’s complex needs to deliver solutions tailored to drive their success. Our ideal candidate is as driven to achieve goals as they are to foster long-lasting relationships. If you are passionate, proactive, and solution-oriented, we would love to talk.
What You’ll Do
- Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway.
- Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features.
- Maintain continuous engagement with clients to
- Increase value and build confidence in the product by providing ongoing education on new features and products
- Drive further adoption
- Identify upsell opportunities
- Identify business churn risks early, and create action plans to circumvent them.
- Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities.
- Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business
- Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.
Who You Are
- Driven to understand client’s needs, empower them with best practices, and build trust.
- Outstanding people skills that enable you to build and maintain strong relationships with colleagues and clients.
- A self-starter able to thrive in a fast-paced environment through strong communication, meticulous attention to detail, and autonomous execution.
- A cl
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