Help Desk Support Services Specialist
ManTechGeneral information
Description & Requirements
MANTECH seeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to join our team. This is a remote position.
Are you ready to support the systems that build and protect our nation’s infrastructure? As a Help Desk Support Services Specialist (Tier II/III) for the United States Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation point. Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success.
Responsibilities include but are not limited to:
- Advanced Incident Resolution: Address and resolve complex technical problems escalated beyond Tier II/III help desk support.
- Cross-Functional Collaboration: Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate core system bottlenecks.
- Problem Simulation: Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.
- System Optimization: Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS system performance.
- Technical Stewardship: Provide high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments.
- Continuous Learning: Maintain cutting-edge currency and the highest level of technical skill in your field to adapt to evolving PROMIS requirements.
Minimum Qu
Opens the company's application page
Listed via
Jobicy
jobicy.com
Similar roles
Design & Tech
Related reads from TCHNX
How Passive Data Collection is Reshaping UX Research
As users grow weary of surveys and interviews, researchers are turning to ambient behavioural signals from keystroke dynamics to micro-interactions to understand product experience without asking a single question.
Why Gen Z is Rejecting Performative Productivity
After a decade of glorifying the grind, a cultural shift is underway. Young professionals are abandoning side hustles not out of laziness, but as an act of resistance against late capitalism's demand for constant monetization.
The Inference Economy: Why AI’s Biggest Cost Shift Is Happening After Training
A major shift in AI economics is reshaping the industry. As training frontier models becomes more expensive and inference becomes dramatically cheaper, companies are being forced to rethink how they build, deploy, price, and monetise intelligent systems.