Payment Operations Specialist (Part-time)

Description

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete beginners — people with no prior tech background — through cohort-based programs built on our own platform and curriculum, developed in partnership with Nebius AI. Our team is fully remote and globally distributed, and we serve a large, active student base across both regions.

We are looking for a Payments Operations Specialist to support the end-to-end student payment lifecycle, including payment processing, loan operations, documentation management, refund handling, and cross-functional coordination, while ensuring accuracy, efficiency, and an excellent student experience.

What you will do

• Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems.
• Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process.
• Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity across systems.
• Process and manage student documentation, including enrollment agreements, academic records, and other operational documents.
• Collaborate with internal teams to resolve payment-related inquiries, refunds, documentation requests, and operational issues.
• Handle payment operations workflows, including payment plan adjustments, program transfers, payment link generation, and issue resolution.
• Calculate, process, and communicate student refunds in a timely and accurate manner.
• Monitor recurring payment plans, proactively identifying and addressing payment issues to support a positive student experience.
• Contribute to the continuous improvement of operational processes, documentation, and team workflows.

Please note: The Payments Operations Team manages several operational streams. In this role, you will focus on a specific area while collaborating closely with the broader team.

Requirements

• 1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment.
• Advanced English communication skills, both written and spoken.
• Advanced Excel skills, including complex formulas (e.g. XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets.
• Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools.
• Strong analytical and problem-solv