Key Account Manager, Americas
Trip.com GroupGeneral information
Description & Requirements
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Location: Los Angeles, CA
Workplace Type: Hybrid
About the Position
As the Market Manager for chains hotels, you are joining one of the most dynamic teams at the Americas team of Trip.com Group. You will be responsible for managing and expanding the partnership and the relationships with major hotel chain partners within the Americas region. To succeed in this role, you will need to demonstrate advanced communication skills to manage different levels of stakeholders internally at Trip.com and within our partner organizations. You will rely on your excellent interpersonal skills and previously demonstrated stakeholder management capabilities. You have the proven ability to execute via enhanced strategic, comprehensive, result-focused account plans to achieve success.
In this role, you will get to
- Have end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners’ strategy and objectives, and help to grow the revenue
- Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned chain accounts, and orchestrate discussions with senior execs around their business needs
- Take a customer-centric approach to everything you do. Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers
- Responsible for full account management including performance trac
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