Lead Account Manager
InterrahealthWho We Are:
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
The Role:
The Lead Account Manager is a strategic, customer-facing player-coach responsible for managing a portfolio of high-value accounts while helping build a more consistent and scalable account management function across Interra Health. This role may support either DoseSpot or pVerify based on business need and is expected to evolve as the company continues moving toward a unified, segment-based account management model. The role reports to the Head of Account Management and partners closely with Sales, Product, Support, Marketing, and Operations to improve retention, strengthen executive relationships, and create clearer visibility into customer health, risk, adoption, and growth opportunities across the segment.
Key Responsibilities:
Own a portfolio of high-value accounts with full accountability for retention, growth, and executive relationship management — including business reviews, renewal planning, and C-suite engagement.
Coach Account Managers and Senior Account Managers on customer planning, risk mitigation, stakeholder mapping, and growth strategy.
Own proactive outreach to the segment book when new products or features roll out — not waiting for clients to discover them; field objections, clear escalation blockers, track adoption, and flag at-risk accounts to the Head of Account Management.
Lead joint planning conversations with customers to uncover growth opportunities and deepen platform adoption.
Build and maintain segment-level reporting on customer health, renewal risk, adoption trends, expansion opportunities, and account-level goals — including ARR growth, usage trends, and health scores — for use in executive communications.
Surface friction points — product gaps, support patterns, onboarding challenges — in a data-informed way that drives action across the business.
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