Manager, Client Sucess
DatavantDatavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
What We’re Looking For:
The Manager, Client Success will be working with designated clients to ensure that all client business needs are met with a high degree of quality. The Manager, Client Success serves as a key partner for day-to-day client operations, helping to drive satisfaction, retention, and operational excellence throughout the client lifecycle.
What You Will Do:
- Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
- Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
- Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
- Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
- Support client success planning and identify opportunities to expand client engagement through additional products or services.
- Partner with Client Success leadership to escalate and resolve complex client challenges.
- Track and report on client performance metrics and service level agreements.
- Help define and implement best practices for account management, reporting, and client communication.
- Stay informed about industry trends and competitive developments to help guide clients effectively.
- Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.
What You Will Bring to the Table:
- Bachelor’s degree or equivalent experience
- 6+ years experience in client management, account management, or customer success roles
- Experience working in the healthcare insurance and/or healthcare audit industry required
- Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail
- Experience leading or mentoring team members.
- Strong commu
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