Market Executive, Americas
Trip.com GroupGeneral information
Description & Requirements
- Help market managers & senior market managers to develop and sustain strong partner relationships by providing relevant support services to hotel partners (room types, rates, promotions, availability & content)
- Ensure the partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the external sites by operating internal portals to maximize customer experience
- Communicate with hotel partners on behalf of Trip to ensure a smooth check-in process for customers
- Resolve payment disputes between hotel partners and Trip
- Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by the management team
- Other reasonable duties, as assigned
- Proficiency in English
- Valid working authorization in Canada (no sponsorship)
- Bachelor’s or Master's degree in a related field, or equivalent related professional experience
- Over 1-year working experience in positions within hotel reservations, travel agencies, tour operators or OTA is a plus
- Positive and enthusiastic team player, have high service consciousness
- Detail-oriented and fast learning capability
- Able to work independently with minimal supervision
- Able to work in a multi-tasked, fast-paced environment
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
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