Operations Associate
Storyteller💸 Up to 20,000 USD per year on a full time, contractor contract
🌎 Fully remote working!
✨ Exciting high growth product, relied on by leading global brands, particularly within sports
💻 Working with the latest hardware, tech stack, AI tools, and product workflows
This role follows a rotating shift pattern, including evenings and weekends, depending on live events.
ABOUT US
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!
What You Will Make Happen
As a Operations Associate teammate, you will help keep high-volume sports content accurate, timely, professional, and trusted.
You will work across live content checks, support triage, client communication, issue investigation, handovers, and process improvement.
This is not a passive ticket-taking role. We are looking for early-career operators who can combine reliability with judgment: people who spot patterns, use AI and tools intelligently, communicate clearly, and help improve the operating system over time.
- Run content operations and support workflows during live sports events and other high-volume publishing periods.
- Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency.
- Spot, describe, and escalate issues clearly before they become client or user problems.
- Triage support requests by gathering evidence, identifying likely causes, and communicating the next action.
- Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability.
- Maintain clear handovers, incident notes, support updates, and QA records.
- Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats.
- Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.
What Success Looks Like
- Content goes live accurately, on time, and with fewer preventable issues.
- Client and internal teams get clear updates that make decisions easier.
- You catch small issues before they become visible problems.
- Your notes, handovers, and fixes make the next event or coverage period easier for ev
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