Operations Coordinator

Conetic is an innovative global company dedicated to transforming the flying experience by making the passenger journey engaging and truly memorable.

We specialize in comprehensive media services, with a focus on creating more personalized and engaging experiences for travelers at every step of the journey.

By uniting Touch Inflight Solutions and ABOVE, Conetic brings together a leading IFE content service provider and a robust cloud-based media distribution platform. This combination of curated content, data-driven personalization, and an automated cloud media supply chain enables airlines to deliver fresh, personalized content to passengers faster and more efficiently through a seamless, end-to-end solution.

About the role:

We are seeking an organized and outgoing Operations Coordinator to manage daily operational tasks, ensure client satisfaction, coordinate with labs and hardware suppliers, handle metadata entries, and perform quality checks. The ideal candidate will ensure smooth daily operations, interact effectively with various stakeholders, and prioritize customer satisfaction.

About the responsibilities:

• Handle operational tasks for multiple airline/ground transportation clients;

• Create Purchase Orders per movie/tv title based on technical specs and airline requests to be sent to studios;

• Be very detail-oriented regarding metadata entries for all titles acquired from studio databases;

• Insert metadata/images into Hardware supplier portals;

• Coordinate with Hollywood studios and independent labs for on-time deliveries;

• Handle the downloading and uploading of independent title files for encoding at our lab;

• Track all tasks within the process for each cycle of the client;

• Provide weekly status updates on your client’s responsibilities;

• Occasional travel to meet hardware suppliers.

About you:

• Fluent in English;

• High school diploma/GED required;

• Familiarity with the technical specifications for Video (VOD) and Audio (AOD) files is preferred;

• Excellent communication skills;

• Excellent organizational and time management skills;

• Proficiency in Microsoft Office package;

• Ability to multitask often and prioritize;