Senior Software Engineer – Contact Centre Platform (CCaaS)
VonageJoin Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Applications:
Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.
Why this role matters:
Every second a contact center agent is on a call, our platform is working behind the scenes. As a Senior Software Engineer on our CCaaS Technology Team, you will own and evolve the critical services that agents depend on - in a global, multi-tenant, real-time environment serving thousands of concurrent users.
This is not a role where you ship features and move on. You will shape the architecture, set the engineering standard, and have a genuine influence on how the team works and what it builds next. If you want to lead from the front, mentor others, and make a real difference to the product - this role was made for you.
Your key responsibilities:
Domain Leadership:
- Lead multiple initiatives end-to-end - from early refinement through to production deployment - owning reliability, performance, and long-term maintainability
- Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums
- Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team
Business Leadership:
- Actively care about the product and its users - contributing to improvement beyond code implementation
- Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes
- Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value
People Leadership:
- Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions
- Contribute to the team's engineering culture - participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization
What you'll bring
Required:
- 5+ years of relevant software development experience, with a track record of leading projects and delivering complex solutions independently
- Strong proficiency in TypeScript/JavaScript and modern front-end frame
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