Senior Travel Consultant- Publicity Entertainment

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Senior Travel Consultant- Publicity Entertainment (Remote)

Full time, Singapore

As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly. And of course, you'll give our clients all of the necessary data to allow them freedom and responsibility to make informed decisions wherever possible and immerse yourself in clients business environment. 

As a Senior Travel Consultant - Publicity Entertainment, you will

• Accurately and efficiently handle incoming travel requests via multiple channels e.g., phone, emails. Travel could be for A-listers, VIPs, Talent, Press, and groups. 
• Provide creative solutions to ensure the publicists requirements are met
• Being aware of their budgets and offering the best solutions possible
• Understand the needs of Publicists and travelers, appropriately guiding them to the best solutions
• Handle amendments, cancellations, and schedule changes, including the recalculations of domestic and international airfares
• Handle accommodation, meet & greets, chauffeured cars, lounges, and other VIP services
• Deliver great customer service each and every time, showing your enthusiasm for working with the clients
• Update Travel Manifests and travel logs
• Ensure accuracy in itineraries, and back-office invoicing and billing
• Keep up to date with the changing nature of travel resulting from the pandemic
• Provide visa and country entry restriction guidance
• Work with colleagues in different regions to provide a successful global follow the sun operation

About you

• Previous entertainment travel experience or VIP travel is essential 
• A strong working knowledge of Sabre GDS and good fares and ticketing expertise
• Good worldwide geography and keen attention to detail
• Proven ability to handle multiple priorities simultaneously, able to adapt to change
• Ability to work flexible hours
• Ability to work independently, exercising discretion and judgement
• Proven excellent customer service provision and problem resolution skills
• Ability to