Business Process Manager - Quality Governance
First AmericanWho We Are
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do
The Business Process Manager – Quality Governance is responsible for leading the enterprise quality management function for GO Title, ensuring operational quality governance, stakeholder alignment, continuous improvement, and strategic execution across supported business segments.This role provides leadership and direction for the Quality organization, including Quality Leads, Senior Quality Leads, quality governance initiatives, stakeholder engagement strategies, operational reporting, and QMS optimization.
Position Purpose
Provides strategic and operational leadership for GO-Title’s quality management framework, driving enterprise quality governance, stakeholder engagement, operational quality strategy, and continuous improvement.
Essential Functions
- Lead and oversee the GO-Title Quality Governance organization.
- Establish enterprise quality standards and governance practices.
- Develop operational quality strategies aligned with business goals.
- Oversee enterprise quality performance and corrective action effectiveness.
- Monitor operational quality metrics and reporting.
- Drive enterprise-level continuous improvement initiatives.
- Ensure effective utilization of the Quality Management System (QMS).
- Establish strategic partnerships with stakeholders and operational leadership.
- Serve as an escalation point for significant quality concerns.
- Lead executive-level quality reviews and operational alignment discussions.
- Lead, mentor, and develop Quality Leads and Senior Quality Leads.
- Oversee enterprise quality repo
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