We are looking for a UK based Customer Journey & CRM Manager (Fixed Term Contract for a Maternity Cover) to lead the execution and optimisation of Aethos’ guest communication strategy across our portfolio of hotels and clubs.
This role is responsible for managing the end-to-end guest communication journey, ensuring guests receive timely, relevant, and brand-aligned communications throughout their lifecycle, from pre-arrival through post-stay engagement.
The ideal candidate combines strong CRM and lifecycle marketing expertise with excellent copywriting and creative skills. They will be responsible for creating and managing brand-level newsletters, overseeing automated guest communications, ensuring data quality and segmentation standards, and working closely with local hotel teams to maintain consistency across all guest-facing communications.
Experience within hospitality is considered a strong advantage.
This is a maternity cover position with an initial fixed-term contract. Given Aethos’ continued growth, there may be an opportunity for the role to be extended beyond the maternity cover period, subject to business needs and performance.
The position can be hybrid or fully remote.
Reporting Structure
Opens the company's application page
Listed via
Findwork
findwork.dev
Similar roles
Data Analyst
Harnham - Data & Analytics Recruitment
Senior Data Analyst
Harnham - Data & Analytics Recruitment
Service Charge Data Analyst
Robertson Bell
Data Analyst
R3vamp Limited
Design & Tech
Related reads from TCHNX
Why AI Design Tools Are Quietly Replacing Junior Designers and What Actually Comes Next
AI tools promise efficiency, but London studios are discovering an unexpected paradox: automation creates new bottlenecks requiring precisely the expertise being eliminated. We investigate what's actually happening to entry-level design work.
The Inference Economy: Why AI’s Biggest Cost Shift Is Happening After Training
A major shift in AI economics is reshaping the industry. As training frontier models becomes more expensive and inference becomes dramatically cheaper, companies are being forced to rethink how they build, deploy, price, and monetise intelligent systems.
The Emergence of Small Language Models: Why Efficiency Is Overtaking Scale
As the AI industry confronts computational costs and environmental concerns, a new generation of compact models is proving that bigger isn't always better. Small language models are reshaping enterprise AI deployment.