Global Security Operations Center Operator

See yourself at Twilio

Join the team as Twilio’s next Operator, Global Security Operations Center (GSOC). 

About the job

This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio’s global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns. When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.

Responsibilities:

In this role, you’ll:

Monitoring and Surveillance

• Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access,  suspicious activity, or other security incidents
• Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations

Security Operations Support

• Support access control and visitor management processes
• Manage security-related calls for service and provide general guidance to employees, vendors, and guests
• Maintain awareness of business travelers