Head of Customer Advocacy
RETRWhy this role matters right now
As a product-led company, our growth comes from customers who adopt the product, love it, and bring more of their team onto it. That puts this role directly on the growth path: onboarding, adoption, renewal, and expansion all run through it.
We're looking for someone who will own the customer from the day they sign, build the playbook that makes value repeatable, and hire the team that runs it. If you're energized by getting customers to real value fast and turning that into something a team can do at scale, you'll fit in well here.
What you'll do
● Own every customer after the sale: onboarding, adoption, health, renewal, and growth
● Figure out why our best accounts grew, turn it into a playbook, and build the team that runs it
● Own renewals end to end, with no surprises the company doesn't see coming
● Win enterprise trials, which is where we win or lose an account
●<
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