Manager - MHE Technical Trainer

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Manager of MHE Technical Training is responsible for developing, leading, and continuously improving a comprehensive technical training program that builds both technical competencies and professional skills across the MHE service organization. This role oversees the design, delivery, and evaluation of training curriculum while managing a team of technical trainers and ensuring alignment with business objectives, equipment evolution, and industry best practices. The Manager serves as a strategic partner to operations leadership, translating business needs into scalable training solutions that enhance technician capability, reduce service quality issues, improve customer satisfaction, and support organizational growth. This position requires a blend of technical expertise in material handling systems, instructional design knowledge, people leadership skills, and business acumen to build and sustain a high-performing training function.

Functions

• Lead and develop a team of technical trainers, providing coaching, performance management, workload prioritization, and professional development to ensure consistent, high-quality training delivery across the organization.
• Design and implement the overall technical training strategy aligned with business objectives, service quality goals, and technician development needs, ensuring training programs effectively address skill gaps and support operational performance targets.
• Partner with operations leadership to identify training needs based on performance data, service quality metrics, customer feedback, new equipment introductions, and business expansion plans, translating these insights into actionable training initiatives.
• Oversee curriculum development using instructional design principles and adult learning methodologies, ensuring training content is technically accurate, and delivered through appropriate modalities including classroom instruction, hands-on labs, e-learning, virtual sessions, and on-the-job coaching
• Identify opportunities for curriculum enhancement, delivery method refinement, or content reorganization based on evaluation data
• Maintain deep technical knowledge of material handling equipment systems, staying current with manufacturer updates, emerging technolo